Senior Customer Success Architect at GitHub
Hi, I'm Katie May.
Based in New York, I specialize in helping organizations transform their development workflows through innovative automation and tooling, including practical, everyday use of GitHub Copilot and AI-assisted development to help teams plan, build, test, and ship software more effectively.
What I Do
My work centers on helping teams get real value from AI in their everyday development workflow.
GitHub Copilot Adoption
Leading enterprise Copilot rollouts, from first pilot to organization-wide adoption and measurable impact.
AI Workflow Enablement
Partnering with enterprises to scale AI-assisted development across teams, training and empowering engineers on agentic workflows, prompt strategy, and Copilot customization to accelerate growth and build lasting internal capability.
Model Selection & Efficiency
Helping teams pick the right model for the job and optimize token and cost efficiency.
Developer Experience
Building CLI tools and automation that make developers' lives easier.
Customer Success
Running hands-on demos and workshops that turn curiosity about AI into confident, day-to-day practice.
My Journey
My path in tech has taken me through various roles that shaped my holistic approach to DevOps:
- GitHub Current Senior Customer Success Architect, driving enterprise transformations
- CircleCI Senior DevOps Customer Engineer, optimizing CI/CD workflows
- M&T Bank Developed containerized solutions for OpenShift and Kubernetes platforms
This diverse background gives me a unique perspective on the entire development lifecycle, from code to deployment, and on how AI now fits into every stage of it.
Technical Toolbox
AI & Copilot
Copilot agentic workflows, customizations, custom agents, and MCP
GitHub Platform
Actions, Copilot, Enterprise, CLI extensions, and API integration
Languages
JavaScript, Bash, Python, Go, C#, and TypeScript
Containers & Cloud
Docker, Kubernetes, OpenShift, Helm, and AWS
CI/CD Platforms
GitHub Actions, CircleCI, Azure DevOps, and GitLab
Projects, Demos & Workshops
I build things to help teams work better with GitHub and AI, from tools that solve real problems to hands-on demos that make new practices tangible.
CLI Extensions
Several GitHub CLI extensions used by teams worldwide to manage their GitHub environments more efficiently, covering migration, secure environment management, and organization administration.
Demos & Workshops
Hands-on walkthroughs that show GitHub Copilot and AI-assisted development in action, each with a companion repository you can follow along with.
Let's Connect
I love connecting with fellow developers and AI enthusiasts, whether you want to level up your team's Copilot adoption, collaborate on open source projects, or talk about AI and developer experience.